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6 Best Practices to Maximize Turnaround Outcomes - Be Direct with Troubled Companies

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Introduction

How can you guide a troubled company to maximize its restructuring options for the best outcome? The key is early action and direct communication. Here’s why. 

Rapidly Diminishing Options 

During our decades of experience in the restructuring sphere, far too many clients have hesitated before calling to discuss distressed companies. The companies were beyond resuscitation, resulting in write-offs for the lenders. 

Taking action as soon as a borrower’s performance takes a downturn often results in a cascade of positive actions – the lender preserves collateral; management implements reformative actions (or shows that it won’t); and, company advisors are informed, allowing collaborative brainstorming to yield the best outcome. Alternatively, hoping a company’s downward trends will improve without a solid plan in place typically costs lenders time and money in the long run: 

Source: Copyright © 2022 Stapleton Group, Inc.

Early Action Maximizes Turnaround Outcomes 

We recommend the following best practices to ride the upward-sloping green curve to performing loans, instead of the death spiral red curve. 

1. Deepen Relationships 

Make introductions during the onboarding process before any issues arise. 

  • If key players at your organization, especially the chief credit officer, don’t already know your borrower’s management team, make it happen as soon as possible.
  • Get to know your borrower’s legal and financial strategic advisors to facilitate collaboration if the company’s performance turns south.

2. Insist on Timely Information 

Not just current financial statements and forecasts! 

Insist that the board or management team provide accurate, timely operations reporting that provides leading indicators to performance: rolling 13-week cash forecast updated weekly, purchase orders, employee turnover, significant changes with customers, tax issues, etc.

3. Communicate with Management 

Go above and beyond the quarterly call to check in. 

  • Hold regular, onsite meetings and maintain an open line of communication.
  • When there is a hiccup, start an investigation immediately to determine the source. A trusting relationship with management likely will expedite the process.

4. Protect Your Time and Priorities

Be realistic about time spent on troubled borrowers. 

  • The 80/20 rule rules, meaning 20% of your least profitable relationships consume 80% of your time.
  • Objectively analyze the borrower’s situation and realistically assess whether the credit should be transferred to the special assets group.

5. Blocking and Tackling

Establish protocols to follow when a borrower hiccups. 

  • Watch Inventory: Inventory turns are a leading indicator of a company’s performance. We currently are seeing significant working capital issues driven by supply chain and overall inventory management challenges. If reduced turns can’t be explained easily, it’s time for an expert investigation.
  • Track A/R and A/P Turnover: Reduced A/R turnover may be due to external/macro-economic issues. However, anything affecting the company’s cash flow is a red mark against its creditworthiness. Reduced A/P turnover is an enormous red flag.
  • Review the Original Credit Package: When a debtor’s performance falters, it’s natural to start recreating the wheel. Do yourself a favor and review the last credit approval package. What risks and mitigants were discussed? Are they relevant to current performance issues? How has performance tracked relative to projections? What assumptions were off and why? Prepare a list of questions to discuss with management.

6. Strategic Actions

Proceed deliberately. 

  • Give the board or management team a reasonable deadline to present a feasible restructuring plan, and demand that it be provided to the bank.
  • Review the bank’s collateral position and discuss alternative strategies with legal and financial advisors. 

Acknowledgements

We would like to thank our colleague, Mike Bergthold, for his insights and expertise that greatly assisted this research.

Mike Bergthold, is a Senior Managing Director in J.S. Held’s Strategic Advisory practice. He  joined J.S. Held’s Strategic Advisory Group in October of 2024 as part of J.S. Held's acquisition of Stapleton Group. Mike is a highly experienced turnaround executive who reduces complex problems into actionable plans to drive immediate and measurable positive results. He leverages over 30 years of experience advising public and private companies on strategy, finance, and accounting to serve as CRO, financial advisor, interim executive, or strategic board member for companies in financial distress or transition.

As an interim CEO, CFO, president, or director of companies in transition, Mike skillfully guides management teams and stakeholders through strategic planning, budgeting and forecasting, complex negotiations, and recapitalizations. Prior to joining Stapleton Group, Mike was a licensed CPA in California and Arizona for 25 years. He also held positions at EY and Andersen and was a senior executive at accounting and IT outsourcing firms. 

Mike can be reached at [email protected] or +1 213 404 0113.

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This publication is for educational and general information purposes only. It may contain errors and is provided as is. It is not intended as specific advice, legal, or otherwise. Opinions and views are not necessarily those of J.S. Held or its affiliates and it should not be presumed that J.S. Held subscribes to any particular method, interpretation, or analysis merely because it appears in this publication. We disclaim any representation and/or warranty regarding the accuracy, timeliness, quality, or applicability of any of the contents. You should not act, or fail to act, in reliance on this publication and we disclaim all liability in respect to such actions or failure to act. We assume no responsibility for information contained in this publication and disclaim all liability and damages in respect to such information. This publication is not a substitute for competent legal advice. The content herein may be updated or otherwise modified without notice.

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