Human Factors & User Experience

Human Factors Consulting

J.S. Held’s Inaugural Global Risk Report Examines Potential Business Risks & Opportunities in 2024

Read More close Created with Sketch.

Our experts leverage decades of failure analysis and deep scientific expertise to research and enhance the usability, efficiency, ergonomics, instructions, and warnings for client products.

From ideation and interaction design support through validation, we utilize a comprehensive suite of services with state-of-the-art laboratories to provide actionable insights for projects related to user experience (UX), human factors, product safety, and user well-being.

Utilizing foundational science and extensive cross-industry experience, our experts custom design their approach to meet your specific human factors needs. We provide efficient, university-grade research that helps clients to build products and services that are effective, safer, and user-friendly. Our proactive human factors expertise is bolstered by extensive experience in product failures and product-related litigation, providing further insight to refine our research methods early in the product and service development lifecycle.

Our Human Factors Consulting Services
  • A/B Testing
  • Accessibility Assessment
  • Cognitive Workload Assessment
  • CPSC Letter of Advice Support
  • Ergonomics
  • Expert Witness Services & Litigation Support
  • Eye Tracking & Pupillometry
  • Failure Mode & Effects Analysis (FMEA)
  • FDA CAPA Support
  • FDA Deficiency Letter Support
  • Health & Safety Assessments
  • Heuristic Evaluation & Expert Review
  • Instructions & Warnings Comprehension Testing & Design
  • Literature Review
  • Medical Device Human Factors Testing (Formative & Validation/Summative)
  • Motion Capture/IMUs
  • PMA/510(k)/De Novo Regulatory Submission Support
  • Product Recall Support
  • Physiological Data Recording (EEG, EMG, EKG)
  • Review of Large-Scale Databases
  • Risk Communication
  • Survey & Questionnaire Design & Analysis
  • Task Analyses
  • Time & Motion Studies
  • User Requirements Engineering
  • Workflow Analysis
Benefits of J.S. Held’s Human Factors Research

Along with meeting regulatory requirements, our human factors research can help companies to:

  • Develop safer products
  • Differentiate their products in the market
  • Increase market share
  • Increase customer loyalty
  • Make informed, data-driven decisions
  • Earn legal defensibility in case of future legal action

Our human factors research can be conducted quickly and at a comparatively modest cost to university research, thus mitigating the risk of testing the viability of a new product by launching it into the market unvetted.

It is a widely documented finding that the cost of design changes goes up by orders of magnitude as the product gets closer to release, and the feature space becomes increasingly constrained. By engaging our experts early in the product development lifecycle, our proactive research helps to avoid these additional costs, as well as the negative reputational damage, product recalls, or litigation that may arise from releasing an untested product or service into the market.

J.S. Held’s Human Factors Consulting Expertise

Scale Research Rapidly with Demand
An organization’s human factors research needs are often transient. Our researchers can be added ad hoc without the need for time-intensive and cost-intensive interviewing, hiring, onboarding, or training of dedicated internal staff, allowing clients to scale rapidly in response to surges in research demand.

Access to Cross-Product & Cross-Industry Experience
We work with many clients across different industries, allowing clients to leverage cross-product and cross-industry experience to ensure products are best-in-class and embody state-of-the-science.

Reduce Capital Investment
By engaging our experts for proactive human factors research, clients gain access to capital equipment owned by the researchers without having to make a capital investment themselves, as well as to the highly specialized experts from disparate fields who are well-versed in the use of the equipment, be it an eye tracker, an EMG recording device, or motion capture cameras, for example.

Improve Team Efficiency
Our research team allows clients to offload bandwidth-sapping tasks from internal core teams, so they can continue to focus on their assigned responsibilities, thereby gaining better leverage from the internal teams and expediting product development timelines, as no one is pulled from their assigned tasks.

Gain High-Quality, Reliable Insights
Our clients gain impartial results from a neutral third party, receive an outsider perspective unaffected by institutionalized mental models, and have the option of collecting data under attorney-client privilege.

Our Subject Matter Experts
  • Accident Reconstruction Consultants
  • Biomechanical Experts
  • Certified Hazardous Materials Managers
  • Certified Industrial Hygienists
  • Certified Safety Professionals
  • Cognitive Psychologists
  • Computer Vision Scientists
  • Data Scientists
  • Developmental Psychologists
  • Environmental Scientists
  • Epidemiologists
  • Equipment Consultants
  • Food Forensics & Safety Experts
  • Human Factors Psychologists
  • Infectious Disease Experts
  • Kinesiologists
  • Metallurgists & Materials Scientists
  • Perception Scientists
  • Product Liability Experts
  • Professional Engineers
  • Regulatory Compliance Experts
  • Statisticians
  • Toxicologists
  • Transportation Psychologists
  • Workplace Safety Experts
Industries We Serve
  • Aerospace & Aviation
  • Appliances
  • Automotive
  • Consumer Products & Services
  • Cyber
  • Education
  • Extended Reality Products (VR, AR, MR)
  • Financial Services
  • Fitness Equipment
  • Food & Beverage
  • Government
  • Healthcare and Medical Devices
  • Industrial & Manufacturing
  • Mobile Devices
  • Pharma Products
  • Retail, Restaurant & Hospitality
  • Social Media
  • Technology, Media & Telecommunications
  • Wearable Technology
  • Web Products & Services

Expertise Across the Product & Services Development Lifecycle

We provide human factors and user experience support along the entire product lifecycle, from ideation to product retirement. Unlike other user experience agencies, we spend a significant amount of time on the post-product launch phase of the lifecycle, which permits us to leverage insights gained from product failures and product litigation into the earlier phases of the lifecycle.


Focus Group

Market Gap Analysis


Literature Review

Market & Pricing Research

Meta Analysis

Needs & Motivation Analysis

Failure Mode & Effects Analysis


Time & Motion Study

Workflow Analysis

User Journey

User Requirements Engineering

Use Environment

Contextual Inquiry


Participatory Design


Interaction Design Concepts

Risk Communication


Health & Safety Testing

Usability Testing

Accessibility Assessment

Cognitive Workload Assessment

Competitive Analysis & Benchmarking

Formative & Validation/Summative Medical Device Testing

Heuristic Evaluation & Expert Review


Operator Training


Review of Large-Scale Injury Databases (e.g., MAUDE, NEISS)


Product Recall Support

FDA Deficiency Letter Support

FDA CAPA Support

CPSC Letter of Advice Support

Expert Witness Services & Litigation Support

image slide 1
image slide 2
image slide 3
image slide 4
image slide 5
image slide 6
image slide 7
image slide 8
Keep up with the latest research and announcements from our team.
Our Experts