Case Studies

Operational & Strategic Advisory for Family-Owned Business

J.S. Held Acquires GLI Advisors, Strengthening Our Construction Project Support Services in the Western US and Hawaii

Read More close Created with Sketch.
Home·Operational & Strategic Advisory for Family-Owned Business

The Situation

After undergoing two to three years of rapid growth, including the addition of multiple new business entities, a president had been hired to run the largest of the companies. However, the company’s principals did not clearly define the president’s and operating team’s responsibilities, resulting in bottlenecks and poor communication. The organization’s infrastructure and workflow issues persisted while the company continued its rapid growth, leading to inflated overhead, reduced margins, and dissatisfied customers. Ultimately, the company’s structural instability threatened its ability to react to future and regular industry downturns.

The company’s shareholders had been trying to establish a family office operation for many years to oversee its investments, including multiple operating divisions. When the newly hired president struggled at excelling in his role, the shareholders realized they needed outside advice. Our team was referred to the principals by a professional advisor to the company, familiar with our ability to quickly understand the root causes of symptoms and efficiently act to implement permanent solutions.

How We Advised

As advisors to a family office owning very successful and rapidly growing construction and environmental remediation companies, our experts identified and resolved management and operational issues hindering future growth. Key actions leading to the successful outcome included:

  • Establishing measurable accountability procedures that enhanced the team’s capacity to grow the company and compressed the billing cycle, resulting in improved customer satisfaction, cash flow, and profitability;
  • Identifying redundancy within the executive team and underperforming personnel;
  • Creating a comprehensive list of issues facing the company and leading senior management through a rigorous prioritization process to drive consensus;
  • Implementing regular management and operating reports, chairing management meetings, and mentoring the executive team;
  • Developing a responsibility matrix to facilitate middle management’s ability to make decisions and improve communications with respect to planning and results; and
  • Revising forecasting and budgeting procedures.

Obstacles and solutions included:

  • The company’s shareholders recognized that the operations were suffering from bottlenecks but had failed to implement remedies.
  • Our experts spent 3-4 weeks assessing operations, identifying 50+ continuous improvement initiatives.
  • We developed a methodology to prioritize the initiatives, then coordinated the executive team to vote and agree on the most important initiatives to tackle.
  • The management team was dysfunctional, lacked accountability, and was inexperienced at data tracking and analytics.
    • We strongly recommended initiating operational metrics meetings.
    • We coordinated identifying the most impactful initiatives and helped launch weekly meetings to tackle a) billing cycles, and b) Inventory control.
    • We developed and implemented sophisticated tracking spreadsheets to monitor performance and work order compliance of individual field personnel. The company initiated weekly field performance review meetings based on the data collected, quickly resulting in a turnaround of the work order completion process and sharply reducing the billing cycle.
  • The company’s VP of Operations was not a good cultural fit and was underperforming.
    • Our team strongly recommended and convinced the company’s president to eliminate this role and restructure the org chart.
    • The change was adopted, leading to a flatter, more flexible organization.

Key Contact

Mike Bergthold, CTP
Senior Managing Director
Strategic Advisory Practice
+1 213 404 0113
[email protected]

Related Practice Areas

> Operational Performance Improvement
We leverage extensive experience to serve as a partner to organizations to implement the appropriate operational steps to grow their business and create enterprise value. Our experts have diverse backgrounds and are expert problem solvers. We rapidly assess a situation, develop a holistic solution, and execute efficiently with purpose.

 

> Chief Restructuring Officer (CRO) and Interim Management Services
Our experienced C-suite interim executives advise and support companies in financial distress, experiencing hypergrowth, or that are challenged by critical vacancies among senior leadership. Whether the leadership void results from operating challenges, a recent officer resignation, the need for added support during busy periods, or during an extended job search for the right permanent hire, our experienced executives provide immediate relief and value.

Our Experts