Case Studies
The client developed a leasing portfolio of regional turboprop aircraft in the Western Caribbean. Following costly issues with poor quality lessees, the client decided to establish an airline and lease their aircraft. The new airline was hemorrhaging cash due to significant challenges with the country’s Aviation Authority’s non-compliance with ICAO regulations and a lack of properly qualified personnel. Following a short separate engagement that addressed issues relating to managing aircraft parts and ongoing losses due to poor record keeping and pilferage, an approach was made by the client for help with issues in a new airline venture.
An evaluation of operations highlighted that experience was lacking, and operations needed to expand to spread the heavy overhead burden of the airline’s infrastructure. Qualified, competent personnel were recruited from abroad to manage all areas of the business including training local resources to take on these roles in the future. The airline’s suite of operating manuals, systems, and processes were all upgraded in line with international requirements, which was key to securing route rights across the Caribbean.
The reservations system needed to be updated to accommodate online bookings. A suitable system was identified, trialed, and implemented. This Passenger Service System (PSS) provided a compliant boarding and aircraft dispatch process, including proper management of reservations, ticket pricing, and yields. A route structure was developed beyond existing domestic operations, and formal approvals were secured to operate scheduled services on routes to neighboring countries.
Within a short period, the airline was approved for use by the Government and Embassies for VVIP transportation, and monthly operating margins were consistently above the IATA average for the region.
Hamish P. Davidson
Managing Director
+1 689 223 5380
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