Project monitoring has a vital role in both large-scale remediation and/or construction sites and smaller claims by providing the insurers valuable insight and project oversight. The potential for a large time and expense invoice or an extended production schedule is monitored closely to ensure accuracy and to foreshadow upcoming project challenges that may lead to additional financial exposure.
The goal of a project monitor is to have a complete understanding of the scope of work by:
Consistent site presence is crucial during the emergency phase of an insurance claim as well as open communication with both the restoration vendor completing the necessary scope of work, and the client. The project monitor routinely remains onsite for the duration of the emergency phase as the “eyes and ears” of a third party, reporting on the equipment, labor, materials, and workmanship. They will monitor progressions and delays while reporting their findings to the client, as these factors significantly impact the project’s budget and completion schedules. Project monitors utilize their expertise in the field to assist and provide the client with an “inside look” at the day-to-day operations being completed to restore the loss location to its pre-loss condition.
The role of the project monitor, while not limited to these items, includes the following:
Daily Reporting Detail: Key Aspects of Day-to-Day Monitoring
Review of Contractor Rate Sheets: Understanding and Evaluating Contractor Pricing
Monitor Daily Consumables: Tracking and Assessing Daily Material Consumption
Daily Contractor Meetings: Establishing Regular Communications with Contractors
Developing a Working Relationship with the Restoration Contractor & Insured
Attend Contractor and Insured/Owner Meetings
Audit Contractor Invoices
Address Unresolved Concerns Affecting Project Completion
Today’s project monitor provides an independent assessment of the project at hand with the experience, knowledge, and understanding of most building processes. Whatever the size of the project—from mitigating a water loss in a large commercial site to a single-family home—the project monitor builds a strong working rapport with the restoration contractor, insured, and the various vendors engaged to assist with the insurance claim. Project monitoring plays a vital role in all insurance claims by providing the insurers with valuable insight and project oversight.
We would like to thank Jason Worrall for providing insights and expertise that greatly assisted this research.
Jason Worrall is a Director with J.S. Held’s Building Consulting practice. He has over 13 years of experience in the construction and insurance industry with a strong background in restoration. Jason has worked closely with insurance carriers in water, fire, and environmental mitigation during his years in the disaster restoration industry. Prior to his tenure at J.S. Held, Jason engaged in estimating, project management, scheduling, and on-site monitoring of numerous commercial, high-rise, and residential losses. Jason’s detail-oriented approach has added immense value to projects and his client’s deliverables through his many years working within the insurance sector.
Jason can be reached at [email protected] or +1 249 488 1119.
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