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Den Baez Rojas

J.S. Held’s Inaugural Global Risk Report Examines Potential Business Risks & Opportunities in 2024

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Den is a professional with more than twelve years of experience in IT Services as strategic leader of asset and configuration management, HW and SW lifecycle management, project manager, quality assurance, on-site support, front office, sales, data base administrator, customer experience, and continued improvement.

Den has expertise in SAM\ITAM practices, strategic planning, agile methodologies, metrics, monitoring, dashboards, process, business process automation, shift left, and transitions. She also interacts with different areas such as active directory, antivirus, logical security, and software distribution.

Den manages the hardware team, performing tasks in a timely manner for all processes during the lifecycle of end-user devices. She provides the best quality service under SLAs committed. Den also supervises and guarantees each step according to the metrics established in collaboration with suppliers and internal areas.