Carol Flack

J.S. Held’s Inaugural Global Risk Report Examines Potential Business Risks & Opportunities in 2024

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Carol Flack joined J.S. Held in October of 2023 as part of J.S. Held's acquisition of Phoenix Management Services.

Carol Flack has more than 30 years of senior leadership experience in P&L roles and leading global operations teams for companies in the technology and industrial sectors. She has had full P&L responsibility as General Manager/Managing Director for businesses ranging in size from $50MM to $350MM.

Carol is experienced with all elements of the supply chain and has led manufacturing operations for both middle-market and Fortune 500 companies. She has lived and worked internationally and held P&L responsibility for product-based companies headquartered in the US, Ireland, and the UK.

Carol has repeatedly demonstrated the ability to work through complexity to offer effective, data-driven solutions. She sees the big picture and is able to quickly focus on the critical variables to drive business success. Examples include the turnaround of a $50M electronics business in Ireland – doubling sales and profitability over a three-year period and the operational redesign of the indirect procurement function for a Fortune 500 company resulting in savings of greater than 35% in categories not previously actively managed.

In 2020, she joined Governor Abbott’s COVID-19 Task Force for the State of Texas as Procurement Lead for the Supply Chain Strike Force. Carol provided crisis leadership for procurement and test operations resulting in the procurement of >350M PPE and test supplies over a four-month period.

Carol started her career with Eaton Corporation, a US-based industrial manufacturing company, becoming a Plant Manager for an electronics manufacturing facility with 400 employees operating 5 x 24. In this role, she transformed the facility from electro-mechanical manufacturing producing industrial controls to an electronics manufacturing facility producing industrial controls and truck electronics. Under Carol’s leadership, the team implemented stringent quality and test systems as the plant started manufacturing electronic control boards for anti-locking brakes on trucks. During Carol’s tenure as Plant Manager, the plant increased productivity by 25%, shipment volume by 42%, and received Eaton’s Quality Award and ISO 9001 certification

Ms. Flack graduated from the University of Maryland with a Bachelor of Science in Chemical Engineering and from Carnegie Mellon University with a Master of Business degree with a concentration in Finance.

Professional Affiliations/Memberships/Licenses/Training

  • Participant in the Association for Corporate Growth (ACG) - Boston Chapter
  • Participant in the Turnaround Management Association (TMA) - Boston Chapter
  • Member of the Board of Advisors for the Boston Museum of Science